FAQ
Are your products suitable for sensitive skin?
Yes – our formulas are crafted with naturally derived ingredients known for their gentle yet effective properties. Each active is carefully selected to deliver results without disrupting your skin’s balance. Our microbiome-friendly formulations help build resilience over time. That said, if you have sensitive skin, we always recommend patch testing first.
Why do you use plastic packaging?
We use biodegradable plastic that breaks down within 6–10 years – even in landfill – without leaving behind microplastics. It’s also recyclable, and many components are made from recycled materials. Plastic offers durability and safety, and its lightweight nature helps reduce transport emissions.
Why does my product smell different from the last one I bought?
Because our products are handmade using natural ingredients, there can be subtle variations in scent and colour between batches. These differences reflect the natural origins and seasonal shifts of our raw ingredients – a sign of their purity, not inconsistency.
Why do you use preservatives?
Preservatives play a critical role in keeping products safe, fresh, and free from harmful bacteria and mould. We use natural preservatives that are kind to both skin and its microbiome. Thanks to micro-batching and thoughtful packaging, we keep preservative levels to a minimum. Our 4-in-1 Cleanser is completely preservative-free – its waterless formula is naturally self-preserving.
Do you use artificial colours in your products?
Never. Our colours come from nature. For example, the golden hue of our Gel-Serum comes from CoQ10, Buriti, and Seabuckthorn Fruit oils. The blue tint in our Sheer Moisturiser is from blue tansy essential oil, with a touch of natural mica for glow.
My skin is prone to acne. Can I use your products?
Absolutely. We use non-comedogenic oils and natural actives like AHAs from hibiscus to help keep pores clear and support healthy, balanced skin.
Are your products organic?
While not certified organic, we prioritise natural, sustainably sourced ingredients – choosing organic wherever possible. All ingredients meet COSMOS standards. We believe in transparency and use only what works and what’s responsibly sourced.
Are your products anti-aging?
Our focus is on skin resilience. That means using ingredients like antioxidants, bio-retinoids, niacinamide and collagen boosters to support elasticity, firmness and tone – helping you age well, naturally.
Why don’t you have an eye cream?
We believe in fewer, better products. Our Gel-Serum and Sheer Moisturiser are gentle enough for the delicate eye area, yet potent enough to target fine lines, puffiness and dullness – no need for a separate eye cream.
How long will a kit last?
When used as directed, each kit should last around two months – that includes full-size versions of each product.
How long before I see results?
Most people notice improved hydration within the first week. Visible changes in tone, elasticity, pigmentation and fine lines typically appear within 1–2 months of consistent use.
